Elements and Performance Criteria
- Establish communication protocols
- Analyse internal and external information needs relevant to workplace
- Develop or structure communication protocol(s) to meet organisational information needs and goals
- Identify ways to adapt communication protocols to suit various contexts
- Prepare materials to support and/or implement communication protocols
- Coordinate effective communication
- Direct others to communicate according to organisational requirementsand goals
- Explain complex information to positively influence others
- Motivate others to communicate respectfully, considering the needs of all, including those from diverse backgrounds
- Identify and address any communication challengesto remove barriers to understanding
- Present and negotiate persuasively
- Identify and use a variety of communication styles relevant to varying audiences
- Present information in a succinct, clear and persuasive manner
- Evaluate differences in perspective and critically examine outcomes
- Negotiate towards a final outcome with a focus on key outcomes
- Confirm and implement outcomes of negotiation or communication using appropriate methods
- Review communication practices
- Provide mentoring to others to assist them in achieving communication goals
- Obtain feedback from a variety of sources to manage the outcomes of communications and negotiations
- Identify and document areas for improvement in communication for team or organisational practices
- Implement plans to improve communication processes